Question: My free gifts got locked after the recent update. What should I do?
Answer: Our Technical Team is aware of the problem, and they are currently working out the solution for it. We will keep you updated on this matter via our help desk.
Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please try to log into your G5 Friends account in the following way:
- Tap the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap 'Change Player' in order to log in with your Player Name and password you used in your game.
- Tap 'Sign in' to confirm the changes.
Question: I cannot launch the game. What should I do?
Answer: If you are having problems opening the game, please contact our Support Team at firstname.lastname@example.org with the detailed description of your issue for us to investigate your matter as quickly as possible.
Question: I have questions regarding Payment/Google Checkout. What should I do?
Answer: If you´re having problems with refunds or payments, please contact the Google Play team through the Google Play Help Center and user forum.
In spite of our willingness to help, we won´t be able to assist you in such requests since Google Play Store issues are not connected with our games and are to be resolved by Google Play support specialists.
Question: How can I speed up game downloading?
Answer: Downloading of the game is not an immediate process, it takes some time, depending on speed of Internet connection you use and quality of communication. We recommend using Wi-Fi connection for game downloading because there are restrictions on size of downloading files while using 3G connection. These restrictions can be specified within your mobile service provider.