Question: I have collected 500 Moroccan roses, but the Moroccan Chest does not open.
Answer: Good news – our Technical Team has resolved this problem, and you will receive the fix as part of the 1.45.7201 update.
Question: I’ve got a message that the game goes offline permanently.
Answer: To those who are playing the 1.36 game version and older - starting April 1, 2021 progress will not be synchronized and saved on the server. To keep your progress, please avoid deleting or reinstalling the app. If you have any questions, please do not hesitate to contact our Support Team at support@g5e.com - we’ll gladly assist further.
Question: The Secret Society is no longer available on Facebook.
Answer: We are sorry to inform you that we are forced to discontinue this game on Facebook, as Flash is no longer supported by Adobe and web browsers since December 31, 2020.
We would suggest that you start playing the game on any other supported platform (iOS, Mac, Android, Amazon or Windows 10), where the updates with new special events and bug fixes are regularly released. You can also follow the link to G5 Games website and download the game on your device to restart your adventure.
Question: How can I transfer my game progress from Facebook to the other platform?
Answer: We regret to inform you that it is not possible to transfer the game progress of your Facebook game to the other platform for technical reasons. We are truly sorry about it and hope you’ll be willing to restart your adventure on any other supported platform.
Question: When I try to launch the game, I get an error message "Check your account. The Secret Society Hidden Mystery is currently not available in your account. Here's the error code in case you need it: Ox803F8001". What should I do?
Answer: Please be informed that according to the description and the error message, the problem is not likely caused by the application itself but occurs on the Microsoft side. Please contact the Microsoft Store Support Team directly to have the matter resolved.
If the issue persists after the troubleshooting steps provided by Microsoft, please contact us at support@g5e.com.
Question: How can I create G5 Friends account?
Answer: Please follow these steps to create a new G5 Friends account:
- Launch the game.
- Tap the 'Friends' icon at the bottom of the screen.
- In a new window tap 'My Profile' at the very bottom of the screen.
- Fill in the fields with your credentials in order to create a new account.
- You will receive an email to confirm your email address. Click the confirmation link in the email. Keep in mind that the link is valid for 72 hours.
You need to use email that has never been used for your other G5 Friends accounts.
Question: When I try to fill in my email address I get a message “Email already in use”.
Answer: Please note that the message 'Email already in use' means that you have already created G5 friends account with this email and it cannot be used for creating another account. Thus, you can either log into your old account in order to be able to play with your friends or create a new account.
In order to sign in with the existing G5 Friends account, please do the following:
- Make sure your internet connection is stable enough.
- Tap the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap 'Change Player' in order to log in with your Player Login and password you used earlier.
- Tap 'Sign in' to confirm the changes.
- In case you do not remember your Player Login or password, tap 'Forgot' in your new window.
The system will propose to enter your Player login or email address and the letter with your Player login and the link to reset the password will be sent to your email address.
If you still experience issues with your account after performing these steps, please contact us at support@g5e.com with a detailed description of your issue.
Question: As I try to install the update from App Store, it says the update is already installed.
Answer: Please make sure you have the correct time and date settings on your device and that you have at least 1.6 GB free in order to be able to download this update.
Should the issue persist afterwards, please contact our Support Team at support@g5e.com with the detailed description of your issue.
Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
Question: I'm currently running Windows 8.1 on my PC and I can't update my game to the 1.26.2600 version.
Answer: Please be informed that starting from the 1.26.2600 version the game requires Windows 10 or later. We are always striving to improve our games and new features are becoming more and more demanding of system requirements that is why the minimum required OS version is Windows 10.
Question: I'm currently running Android 4.1 on my device and I can't update my game to the 1.45.5901 version.
Answer: Please be informed that starting from the 1.45.5901 version the game requires Android 4.2 or later. We are striving to improve our games and new features are becoming more and more demanding of system requirements that is why the minimum required OS version is 4.2 and above.
Question: I'm currently running iOS 8 on my iPad and I can't update my game to the latest version.
Answer: Please be informed that starting from the 1.30.3000 version the game requires iOS 9.0 or later. We are striving to improve our games and new features are becoming more and more demanding of system requirements that is why the minimum required iOS version is 9.0 and above.
Question: How can I hire friends and check their profession?
Answer: To hire a Friend please visit a friend and tap the 'Hire' button at the bottom of the friend’s gameboard. You can check your friend's profession when you visit them or when you tap their avatar in the friends' list. We apologize if this new feature of the game caused you any kind of inconvenience.
Question: Is there a limit of gifts I can receive from friends?
Answer: The number of gifts that can be stored in the ‘Gifts’ tab is limited to 100 items (including free gifts, collection items, and ‘Thank You’ gifts). The gifts that exceed that limit are lost, unfortunately. To be able to receive new gifts, make sure to accept the ones you already have.
Question: When I try to send a gift to my friend, I get a message "Each friend can be given only one free gift per day. Come back tomorrow".
Answer: Please be informed that there is no notification/window about the successful gift sending in the newest version of the game, you just tap a gift icon and an item is sent at once. In case you have already sent a free gift to a certain friend from News Feed/friend's Wish list, you will not be able to send one more free gift within 24 hours in any other way.
Question: Where can I find Unicorn Blood?
Answer: Please be informed that you can find Unicorn Blood in Witch's Hut starting from the Detective level or you can get it as a gift from a friend.
Question: Where can I get Carrots to research Illusionist's Room?
Answer: Please note that you can find carrots in the Eastern Bazaar picture, you can get them as a reward for completing certain collections, you can get them as a gift or you can purchase them.
Question: How can I help my Friends?
Answer: You can send gifts to your Friends, charge their statuettes and give Hints to them in different locations.
Keep in mind that you can give a Hint to your friend in the following way:
1. Go to Friends menu. Tap Friends tab.
2. Choose a Friend you would like to visit and tap Visit.
3. Tap any magic picture available.
4. Confirm your choice on the screen that appears.
You can also send gifts to your friends in the following way:
1. Tap "Friends".
2. Tap "Send a gift".
3. You will see your friend's wish list at the top of the screen. You can choose any item from your inventory below and send it.
Please follow the steps below to charge statuettes for your Friend:
1. Go to Friends menu. Tap Friends tab.
2. Choose a Friend you would like to visit and tap Visit.
3. Tap the statuette you would like to charge.
4. Confirm your choice on the screen that appears.
Question: What does hiring a Friend mean? How do I hire a Friend?
Answer: Please note that the Friend you’re hiring will help you in the next location you will open. Every player has randomly been given a profession and it influences the way this player can help you. You can check your Friends' professions under their info tab. Keep in mind that you can hire any friend once a day for free. As your Reputation grows, you can "hire" more Friends to help you in different locations.
To hire a Friend please visit a friend and tap the Hire button at the bottom of the friend’s gameboard.
Question: Why is the collection item not displayed in the ‘Can be found’ list if the location is indicated in the item description?
Answer: Please be informed that on different mastery levels there are different lists of objects to find. The item you are concerned about can be found in the same location but with a higher level of mastery. Please continue playing the game and you will find the item.
Question: Where can I find Fireflies to play the Night Garden location?
Answer: Please be informed that you can find Fireflies in the Palatial Office picture. You also get them as a reward for visiting your Friend’s game once a day and from Friendliness statuette.
Question: Why Weight didn't restore my energy?
Answer: Please be informed that Weights are not meant to increase your energy level as they restore Strength. Note that as you tap any item in your inventory a small screen appears describing the item itself and its purpose in the game.
Question: What are Strength and Reputation used for?
Answer: Please note that Strength is similar to Energy required for performing actions in your Friend's game. You can charge statuettes for your friends or leave them Hints in different locations. For each action you get +10 points to your Reputation which displays the level of your social activity. As your Reputation grows, you can "hire" more Friends to help you in different locations.
Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games:
General troubleshooting questions
G5 Friends account questions
Zendesk account questions
Purchase issues
Refunds