Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please log into your G5 Friends account in the following way:
- Tap the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap 'Change Player' in order to log in with your Player Login and password you used in your game.
- Tap 'Sign in' to confirm the changes.
Question: How to defeat the giant crab in the game?
Answer: In order to defeat the giant crab, you need to shoot it with the arrows and make sure you restore your health in time. It may take some time to kill the crab in the end.
Please try to make as many arrows as possible and cook a lot of dishes to restore your health on time and keep on shooting the crab. The game is designed to become more challenging with every new level the player obtains so that to keep the interest of the gamer and encourage him/her to improve the skills. Thus the 'bosses' will be harder to kill as well.
Question: I cannot launch the game. What should I do?
Answer: If you are having problems opening the game, please contact our Support Team at firstname.lastname@example.org with the detailed description of your issue for us to investigate your matter as quickly as possible.
Question: The game doesn’t run after installation or shuts down during play. What am I to do?
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games:
General troubleshooting questions
G5 Friends account questions
Zendesk account questions