Question: I cannot launch the game. What should I do?
Answer: If you are having problems opening the game, please contact our Support Team at firstname.lastname@example.org with the detailed description of your issue for us to investigate your matter as quickly as possible.
Question: I want to transfer my game progress to my new device. What should I do in this case?
Answer: Unfortunately, it is impossible to transfer or sync your game progress. In case the app is installed on another device your game progress and purchased items are lost. But we understand the importance of this feature and it is something that we are working on.
However, if you have an Apple device there is a workaround for this issue.
To transfer your game progress to another iOS device, please back up your previous device data and restore it on your new device using iCloud. You will find more information about backing up your device data here.
As for Mac, the game progress can be backed up using Time Machine like any other data. You can find save files of the game in the following way:
- Firstly, you need to reveal the hidden files on your Mac:
1. Open Finder
2. Open the Utilities folder
3. Open a terminal window
4. Copy and paste the following line in:
defaults write com.apple.Finder AppleShowAllFiles YES
5. Press return
6. Now hold ‘alt’ on the keyboard and right click on the Finder icon
7. Click on Relaunch
- After that you can use the following path to get to save files of this game: Go/Home/Library/Containers/com.g5e.secretsociety.mac
Question: I am experiencing some problems with the game. Should I reinstall it?
Answer: Please avoid reinstalling the app because your game progress and purchase items will be lost.
If the game has some issues, please contact G5 Support Team at email@example.com and one of our representatives will get back to you as soon as possible.
Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games: