Question: My game crashes after the recent update. What should I do?
Answer: We are happy to inform you that our Technical Team has resolved this issue in the latest update of Pirates & Pearls. Please visit your preferred app store to download the update and implement the fix. Note that you may need to restart the app to ensure optimal performance. If the problem reoccurs, please contact our Support Team at email@example.com with the detailed description of your issue for us to investigate your matter as quickly as possible.
Question: What do I need gold, timber, stones etc. for?
Answer: Gold coins, stones, etc. are necessary to discover and unlock new landmarks.
Question: How do Boosters work?
Answer: Please note that on different levels different boosters are available.
Here are the boosters:
- You can use the Hook to remove one object from the board.
- The Hurricane booster shuffles all the objects on the board.
- The Cannon Shot is used to eliminate one row from the board.
- You can use the Swapper to swap two adjacent objects.
- The Gunpowder Rocket booster eliminates one column from the board.
- The Earthquake shakes away 4 random objects, plus one object of your choice.
- The Magic Lines booster puts several line breakers on the gameboard
- The Color Bomb puts the multicolored bomb on the gameboard
- The Parrot removes several tiles of the same color
- The Bomb removes 9 tiles from the gameboard
- The Magic Ball colors the tiles in the Line Crusher
- The Freezer freezes the timer on the bomb tiles
- The Inc Cleaner removes the ink tiles
Answer: In order to save/restore your game progress, please try to log into your G5 Friends account in the following way:
- Tap on the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
- Tap on 'Sign in' to confirm.
Question: I am experiencing some technical problems with the game. What should I do?
Answer: Please contact our Support Team at firstname.lastname@example.org with the detailed description of your issue for us to investigate your matter as quickly as possible.
Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games: