iPhone

Question: How can I request a refund for the purchase I didn’t receive?  

Answer: You can request a refund for your purchase in the following way:

• Locate the receipt for the purchase in question (it was automatically sent to your e-mail address associated with your iTunes account)
• Tap on the  “Report a Problem” link in the receipt.

 Or you can do it following the next steps:

• Start iTunes on a Mac or a PC and open the Store
• Then click “Account” in the Quick Links section
• Log into your account if necessary
• Scroll down through the Purchase History
• Click on the arrow icon to the left of the purchased item
• On the next screen, click the “Report a Problem” button at the bottom
• Then click on the “Report a Problem” link where the purchase in question appears
• An online form will open in your default browser
• Choose the reason for the refund and press the “Submit” button. 

Question: I want to switch to another language in the game on my iPhone/iPod Touch. How can I do it?

Answer: You can do it in the following way:

• On the Home screen of your device, locate and tap the icon with an image of a gear (“Settings”).
• The Settings screen will appear. In the menu at the bottom you will see a subsection with the settings of the apps installed on your device. Tap on G5’s game which language you would like to change.
• On the right side select the option “Language”.
• On the next screen, select the language that you want the game to use. The option “Auto” is selected by default and makes the game use the system language set on your device.

Question: The game doesn’t run after installation or shuts down during play. What am I to do?

Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application. 

To restart your device:

• Press and hold the 'Sleep/Wake' button until a red slider appears
• Slide your finger across the slider and device will turn off after a few moments
• Turn your device back on by pressing and holding the Sleep/Wake button until the Apple logo appears.

Question: I want to listen to my own music during play on my iPhone. What should I do in this case?

Answer: You can do it in the following way:

• On the Home screen, locate and tap the icon “iPod”.
• Choose the preferable music track.
• Press the Home button.
• On the Home screen, tap on G5’s game you would like to play.

Question: I want to listen to my own music during play on my iPod Touch. What should I do in this case?

Answer: You can do it in the following way:

• On the Home screen, locate and tap the icon “Music”.
• Choose the preferable music track.
• Press the Home button.
• On the Home screen, tap on G5’s game you would like to play.

Question: How do I find my iPhone model and the iOS version installed on it?

Answer: You can check back your iPhone model and your iOS version in the following way:

• On the Home screen of your device, locate and tap the icon with an image of a gear (“Settings”).
• The Settings screen will appear. In the side menu on the left side, tap on “General” with the same gear icon.
• Tap on the first option (“About”).
• On the next screen you will see the menu item “Version” with the number of your iOS version.
• The model of your iPhone will be right below it - the menu item "Model".

Question: How do I restart my iPhone?

Answer: To restart your device, hold down the Sleep/Wake button until the slider appears. Slide your finger across the slider to turn off iPhone. To turn it back on, hold down the Sleep/Wake button until the Apple logo appears.

Question: How do I restart the app on my iPhone?

Answer: Please follow the steps below to restart the application:

• Press the Home button twice and all minimized apps will appear
• Swipe upwards on the app window to remove it from running in the background
• Push the Home button again to go back to the Home Screen and launch the application again.

Question: How do I take a screenshot on my iPhone?

Answer: You can take a screenshot on your iPhone in the following way:

• Press and hold the Sleep/Wake button on the top or side of your device.
• Immediately press and release the Home button.
• To find your screenshot, go to the Photos app > Albums and tap Camera Roll.

Question: How do I reinstall the app on my iPhone?

Answer: You can reinstall the application following the next steps:

• Touch and hold any application icon on the Home Screen until the icons start to wiggle.
• Tap the "x" in the corner of the application you want to delete.
• Tap Delete to remove the application and all of its data from your device.
• Press the Home button.
• Go to the App Store.
• Search for the application and then download it again.

Question: How do I update the game?

Answer: To download an update please follow the next steps:

• Go to the App Store application on your device.
• Tap on the Updates page.
• Locate the update for the game.
• Tap Update.
• Wait till the update is downloaded to your device.

Question: How do I find out which game version I am currently running?

Answer: Follow the instructions below to check back the version of the game you are currently running on your device:

• On the Home screen of your iPhone, tap the App Store icon.
• Search for the app in question.
• If the game is not updated to the latest version, you will see the message "Update" in the upper right-hand corner near the app icon.
• If the message there reads "Open', it means that your game is already updated to the latest version.
• The number of the latest version will be stated in the Version History section to the right.