Question: My game is in English and I would like to change the language of the game. How can I do that?
Answer: The game is using the language that is set as default for your OS. To change the language, please set another language as default in your OS language settings:
- Go to Start > Settings > Time & language > Region & language.
- Choose one of your languages and then select Options.
- Select Download from the Download language pack option.
- Once the language pack is installed, select Back.
- Choose one of your languages that reads Language pack installed and then select Set as default to make that language the Windows 10 display language.
- You may need to restart your system to apply the changes.
Question: As I try to install the update from Windows Store, it says the update is already installed. And I’m stuck in the loop with the update message. What should I do?
Answer: Make sure you have a stable internet connection and try performing the steps below to overcome this issue.
If you have Windows 8.1:
- Open the Store app on your device.
- Hover your mouse cursor on the right edge of your screen to make the Charms Bar appear (you can also do it by simultaneously pressing WIN+C buttons on your keyboard).
- Select Settings.
- Select App Updates, and then click Check for Updates.
- Install the update for the game if it is on the list.
If you have Windows 10:
- Open the Store app on your device.
- Click My Profile icon (near Search bar).
- Choose Downloads and Updates.
- Click Check for updates.
- Install the update for the game if it is on the list.
If the issue persists after these actions, you can reach our Customer Support Team at support@g5e.com. Please don’t forget to include your device model, Windows version, and the detailed description of your issue in your request ticket.
Question: How do I reinstall the app?
Answer: Please follow the instruction below to do this.
If you have Windows 8/8.1:
- Go to the Main Screen of your device.
- Swipe the game icon up.
- Choose "Delete" in the lower left corner of the screen.
- Tap "Delete".
- Go to Windows Store and download the game again.
If you have Windows 10:
- On the Start menu select Settings.
- Select System > Apps & features.
- Select the program and then select Uninstall.
- Follow the directions on the screen.
Question: How do I restart the app?
Answer: Please follow the instruction below to do this.
If you have Windows 8/8.1:
- Launch the game.
- Swipe the game screen down.
- When the game screen becomes small, drag it down to the bottom of your device screen.
If you have Windows 10:
- Click the Task View button to see thumbnail views of each of your currently running apps and programs.
- To close an app shown in thumbnail view, click or tap the X in its upper right corner. With a mouse, you can also right-click the app’s thumbnail, and choose Close from the pop-up menu.
- To leave the Task View mode, click or tap the desktop.
- Start the app again.