Windows

Question: My game is in English and I would like to change the language of the game. How can I do that?

Answer: The game is using the language that is set as default for your OS. To change the language, please set another language as default in your OS language settings:

• Go to Start > Settings > Time & language > Region & language.
• Choose one of your languages and then select Options.
• Select Download from the Download language pack option.
• Once the language pack is installed, select back.
• Choose one of your languages that reads Language pack installed and then select Set as default to make that language the Windows 10 display language.
• You may need to restart your system to apply the changes.

Question: As I try to install the update from Windows Store, it says the update is already installed. And I’m stuck in the loop with the update message. What should I do?

Answer: Make sure you have a stable internet connection and try performing the steps below to overcome this issue.

If you have Windows 8.1:

• Open the Store app on your device.
• Hover your mouse cursor on the right edge of your screen to make the Charms Bar appear (you can also do it by simultaneously pressing WIN+C buttons on your keyboard).
• Select Settings.
• Select App Updates, and then click Check for Updates.
• Install the update for the game if it is on the list. 

If you have Windows 10:

• Open the Store app on your device.
• Click My Profile icon (near Search bar).
• Choose Downloads and Updates.
• Click Check for updates.
• Install the update for the game if it is on the list. 

If the issue persists after these actions, you can reach our Customer Support Team at support@g5e.com. Please don’t forget to include your device model, Windows version, and the detailed description of your issue in your request ticket.

Question:  How do I reinstall the app?

Answer:  Please follow the instruction below to do this.

If you have Windows 8/8.1:

• Go to the Main Screen of your device.
• Swipe the game icon up.
• Choose "Delete" in the lower left corner of the screen.
• Tap "Delete".
• Go to Windows Store and download the game again.

If you have Windows 10:

• On the Start menu select Settings.
• Select System > Apps & features.
• Select the program and then select Uninstall.
• Follow the directions on the screen.

Question:  How do I restart the app?

Answer:  Please follow the instruction below to do this.

If you have Windows 8/8.1:

• Launch the game.
• Swipe the game screen down.
• When the game screen becomes small, drag it down to the bottom of your device screen.

If you have Windows 10:

• Click the Task View button to see thumbnail views of each of your currently running apps and programs.
• To close an app shown in thumbnail view, click or tap the X in its upper right corner. With a mouse, you can also right-click the app’s thumbnail, and choose Close from the pop-up menu.
• To leave the Task View mode, click or tap the desktop.
• Start the app again.