Facebook

Question: How can I request a refund for the purchase I did not receive?

Answer: Please contact our Support Team at support@g5e.com with the detailed description of your issue for us to investigate your matter as quickly as possible.

Question: How can I find the receipt for the purchase I made on Facebook?

Answer: You can find it in your purchase history on Facebook. 

• Click on Settings located in the top right corner of your Facebook profile.
• On the left side of this page, a few more options will appear, click on the option Payments.
• Your Purchase History displays on the first tab
• You can view the receipt by clicking on the price paid.  The receipt shows the in-app item purchased and the cost.
• You will also have the option to dispute the purchase from here if you didn't receive the item.

Question: How can I restart the game app on Facebook?

Answer: Simply reload the browser page by pressing the F5 button or clicking on the Refresh Page button in your browser.