G5 Friends account questions

Question: How do I create a G5 Friends account?

Answer: In order to create a new account, you should follow the next steps:

• Tap on the 'Friends' icon at the bottom of the screen on your main game board.
• In a new window tap 'My Profile' at the very bottom of the screen.
• Fill in the fields with your data to create the account.
• Confirm the email address by following the link sent to the address you've indicated in your G5 Friends account.

Question: How do I log into my G5 Friends account?

Answer: You can log into the existing G5 Friends account in the following way:

• Tap on the 'Friends' icon at the bottom of the screen on your main game board.
• In a new window tap 'My Profile' at the very bottom of the screen.
• Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
• Tap on 'Sign in' to confirm.

Question: I have already created a G5 Friends account, but I don't remember my Player Login/ password. What should I do?

Answer: In case you do not remember your Player Login or password to your G5 Friends account, you can recover it in the following way:

• Tap on the 'Friends' icon at the bottom of the screen on your main game board
• In a new window tap 'My Profile' at the very bottom of the screen
• Tap 'Change Player' on the left bottom side of the screen
• Choose 'Forgot?' in the window that appears
• Enter the email address associated with your G5 Friends account and tap 'Send'
• The system will offer you to enter your Player Login or email address and the letter with your Player Login and the link to reset password will be sent to your email.
• Once you changed your password, go back to the game and log in with the new credentials.

Question: When I enter my email to save my game progress, I get the error message that 'Email already in use'. What should I do?

Answer: Please note that the message 'Email already in use' means that you have already created a G5 Friends account with this email and it cannot be used for creating another account. Thus, you can either log into your old account in order to be able to play with your friends or create a new account.

Question: How do I find my G5 Friends Player Login?

Answer: In order to find out your G5 Friends Player Login, tap on the 'Friends' icon in the bottom of the main game board. In the window that will appear, tap 'My Profile' in the very bottom of the screen. Your Player Login will be indicated in the first upper field on the right side of the screen.

Question: I would like to start the game from scratch. How can I do that?
Answer: The game progress is stored on the remote server and it is downloaded to your device as soon as you launch the game with your internet connection turned on. Thus, it is impossible to delete the progress and start the game from scratch on the device you have already played the game. However, you may start playing from the very beginning on a new device in the following way:

• Install this game on any other supported device.
• Create a new G5 Friends account on it.
• Log into your newly created G5 Friends account on the device you used to play the game on, and your new game progress will be automatically transferred to it.