Refunds

Question: How can I request a refund for the purchase I made on App Store?

Answer: You can request a refund for your purchase in the following way:

• Locate the receipt for the purchase in question (it was automatically sent to your e-mail address associated with your iTunes account)
• Tap on the  “Report a Problem” link in the receipt.

Or you can do it following the next steps:

• Start iTunes on a Mac or a PC and open the Store
• Then click “Account” in the Quick Links section
• Log into your account if necessary
• Scroll down through the Purchase History
• Click on the arrow icon to the left of the purchased item
• On the next screen, click the “Report a Problem” button at the bottom
• Then click on the “Report a Problem” link where the purchase in question appears
• An online form will open in your default browser
• Choose the reason for the refund and press the “Submit” button.

Question: How can I request a refund for the purchase I made on Mac App Store?

Answer: You can request a refund for your purchase in the following way:
• Locate the receipt for the purchase in question (it was automatically sent to your e-mail address associated with your iTunes account)
• Tap on the  “Report a Problem” link in the receipt.

 Or you can do it following the next steps:
• Open the App Store app
• Click “Support” on the right under Quick Links
• Then click “Contact Support” on the left
• Click on the “Get Started” button
• Click on “Purchases, Billing and Redemption”
• Click “Mac App Store account billing”
• Then click “Continue”
• Choose the option – “Talk to Apple Support Now”, “Schedule a Call”, or “Chat”. 

Question: How can I request a refund for the purchase I made on Amazon Appstore?

Answer: You need to contact Amazon Appstore Customer Service directly, as this issue is out of control of G5 Entertainment. We have no access to your account and only Amazon Appstore support specialists are able to provide you with the refund.

Question: How can I request a refund for the purchase I made on Windows Store?

Answer: You need to to get in touch with the Windows Store support representatives, as this issue is out of control of G5 Entertainment. We have no access to your account because this information is confidential. Only Windows Store support specialists are able to provide you with the refund.

Question: How can I request a refund for the purchase I made on Google Play?

Answer: Please contact our Support Team at support@g5e.com with the detailed description of your issue and send the receipt for the purchase you want to be refunded. We will investigate the issue and process the refund for you.

Question: How can I request a refund for the purchase I made on Facebook?

Answer: Please contact our Support Team at support@g5e.com with the detailed description of your issue for us to investigate your matter as quickly as possible.