Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please try to log into your G5 Friends account in the following way:
- Tap the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap 'Change Player' in order to log in with your Player Name and password you used in your game.
- Tap 'Sign in' to confirm the changes.
Question: I cannot launch the game. What should I do?
Answer: If you are having problems opening the game, please contact our Support Team at firstname.lastname@example.org with the detailed description of your issue for us to investigate your matter as quickly as possible.
Question: I have questions regarding Payment/Google Checkout. What should I do?
Answer: If you´re having problems with refunds or payments, please contact the Google Play team through the Google Play Help Center and user forum.
In spite of our willingness to help, we won´t be able to assist you in such requests since Google Play Store issues are not connected with our games and are to be resolved by Google Play support specialists.
Question: How can I speed up game downloading?
Answer: Downloading of the game is not an immediate process, it takes some time, depending on speed of Internet connection you use and quality of communication. We recommend using Wi-Fi connection for game downloading because there are restrictions on size of downloading files while using 3G connection. These restrictions can be specified within your mobile service provider.