Question: I cannot find cats and stamps on the location. What should I do?
Answer: Please be informed that you can find one black cat in every new location you open. Once you have found the cat in the room, there will be no other cats. The same is true for stamps.
Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to restore your game progress, please log into your G5 friends account. You can do it in the following way:
- In the game please tap the 'Friends' icon in the bottom of the screen.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap 'Change Player' link under the avatar.
- In a new window log in with your nickname and password you used in your old game.
Question: I am experiencing some problems with the game. Should I reinstall it?
Answer: Please avoid reinstalling the app because your game progress and purchase items will be lost. Keep in mind that the game goes in real time and it recharges statuettes and energy even when the app is minimized or closed. In case the app is reinstalled your game progress and purchased items are lost.
If the game has some issues, please contact G5 Support Team and one of our representatives will get back to you as soon as possible.
Question: I have questions regarding Payments. What should I do?
Answer: If you´re having problems with payments, please contact Amazon Appstore Customer Service.
In spite of our willingness to help, we won´t be able to assist you in such requests since Amazon Appstore issues are not connected with our games and are to be resolved by Amazon Appstore Customer Support specialists.
Question: How can I speed up game downloading?
Answer: Downloading of the game is not an immediate process, it takes some time, depending on speed of Internet connection you use and quality of communication. We recommend using Wi-Fi connection for game downloading because there are restrictions on size of downloading files while using 3G connection. These restrictions can be specified within your mobile service provider.