Question: I'm currently running Windows 8.1 on my PC and I can't update my game to the 1.7.500 version. What should I do?
Answer: Please be informed that starting from the 1.7.500 game version the game requires Windows 10 or later. We are always striving to improve our games and new game features are becoming more and more demanding of system requirements that is why the minimum required OS version is Windows 10.Question: My game is in English and I would like to change the language of the game. How can I do that?
Answer: The game is using the language that is set as default for your OS. To change the language, please set another language as default in your OS language settings:
• Go to Start > Settings > Time & language > Region & language.
• Choose one of your languages and then select Options.
• Select Download from the Download language pack option.
• Once the language pack is installed, select back.
• Choose one of your languages that reads Language pack installed and then select Set as default to make that language the Windows 10 display language.
• You may need to restart your system to apply the changes.
Answer: Please be informed this problem will be fixed in the next 1.7.503 update of the game. Check Updates in the Windows Store from time to time to see the notification when the update becomes available.
Answer: Please try to restart the app. You can do it in the following way:
1. Launch the game.
2. Swipe the game screen down.
3. When the game screen becomes small, drag it down to the bottom of you device screen.
4. Start the game once again.
Question: How do I reinstall the app?
Answer: Please follow the instruction below to do this:
1. Go to the Main Screen of your device.
2. Swipe the game icon up.
3. Choose "Delete" in the lower left corner of the screen.
4. Tap "Delete".
5. Go to Windows Store and download the game again.
Question: I have a question regarding my purchase. What should I do?
Answer: Please be informed that for any kind of replacing/payment issues, you should contact Windows Store Support directly, as this issue is out of control of G5 Entertainment.
Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please try to log into your G5 friends account in the following way:
• Tap the 'Friends' icon at the bottom of the screen on your main game board.
• In a new window tap 'My Profile' in the very bottom of the screen.
• Tap 'Change Player' in order to log in with your Player Name and password you used in your game.
• Tap 'Sign in' to confirm the changes.