Jewels of Rome™: Match gems to restore the city – G5 Entertainment

Question: I can’t charge my friends’ totems/locations in the game after the recent 1.13.1300 update. What should I do?

Answer: Our Technical Team is aware of this issue and they are working to isolate it as quickly as possible. Thank you for your patience!

Question: After the recent 1.12.1200 update, I can’t watch a video to earn crystals. What should I do?

Answer: Our Technical Team is aware of this issue and they are working to isolate it as quickly as possible. Thank you for your patience!

Question: My game doesn't launch after the recent 1.8.800 update. What should I do?

Answer: We are already investigating the cause of the issue and would appreciate your help. Please contact our Support Team at support@g5e.com and specify the following information:

Your G5 Friends Player Login.
The email address associated with your G5 Friends profile.
Your device model and firmware version.
Your IDFA number.

Question: I cannot launch the game. What should I do?

Answer: If you are having problems opening the game, please contact our Support Team at support@g5e.com with the detailed description of your issue for us to investigate your matter as quickly as possible.

Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?

Answer: In order to save/restore your game progress, please log into your G5 Friends account in the following way:

Tap on the 'Friends' icon at the bottom of the screen on your main game board.
In a new window tap 'My Profile' in the very bottom of the screen.
Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
Tap on 'Sign in' to confirm.

Question: The game doesn’t run after installation or shuts down during play.

Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.

If you haven't found the answer to your question in this article, please have a look at the following sections:

Technical section with the answers to the platform-specific questions and basic technical instructions for different devices:

iPhone
iPad
Android
Kindle Fire
Windows PC
Windows Phone
Mac
Facebook

Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games:

G5 Friends account questions
Zendesk account questions
Purchase issues
Refunds
How to find your IDFA

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