Question: After the 1.12.1300 update the game freezes when trying to build roads. What should I do?
Answer: We’re happy to report that we’ve fixed this issue in the new 1.12.1301 update of Match Town Makeover®, which is now available for download. Please visit your preferred app store to download the update with the fix. You should be able to play the game without any issues after updating your app version.
If the problem reoccurs, please do not hesitate to contact us at support@g5e.com. We’ll gladly assist further.
Question: After the 1.10.1101 update the game crashes when I try to complete the level. What should I do?
Answer: If you are using iOS or Android device, please update your game to the latest 1.10.1102 version to resolve the problem.
To overcome the issue and resume playing on Windows or Kindle, please reinstall the app on your device. You can find information on how to reinstall the game here.
You can log in to your G5 Friends account after reinstalling the game as follows:
∙ Tap on the Friends icon on your main game board.
∙ In a new window, tap My Profile at the very bottom of the screen.
∙ Tap Change Player in order to log in with the Player Login and Password you used in the game previously.
∙ Tap Sign In to confirm.
If the issue persists after performing these actions, please contact us at support@g5e.com.
Question: After the 1.8.900 update the game crashes when I click on the "Play" button. What should I do?
Answer: We are happy to inform you that our Technical Team has fixed this problem in the latest 1.8.904 game version, which is now available for download at your app store. Please make sure to download the update in order to apply the fix to your app. If the problem persists after updating your app version, please let us know at support@g5e.com.
Question: I cannot launch my game after the update, it crashes on the main screen immediately after loading. What should I do?
Answer: We are happy to inform you that our Technical Team has resolved this issue in the latest 1.5.601 update of Match Town Makeover. Please visit your app store to download the update and implement the fix. Note that you will need to restart the app afterwards to ensure its optimal performance.
Question: I cannot launch the game. What should I do?
Answer: If you are having problems opening the game, please contact our Support Team at support@g5e.com with a detailed description of your issue for us to investigate your matter as quickly as possible.
Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please log into your G5 Friends account in the following way:
- Tap on the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
- Tap on 'Sign in' to confirm.
Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
iPhone
iPad
Android
Kindle Fire
Windows PC
Windows Phone
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Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games:
G5 Friends account questions
Zendesk account questions
Purchase issues
Refunds
How to find your IDFA