Question: My game crashes when I try to pick a gift for an event collection I have already assembled.
Question: How do I use Coins?
Answer: Coins (doubloons) are used to unlock new landmarks in the game. Also, you can purchase the following Tools and Talismans with Coins in the Shop:
- Magic Hourglass;
- Sea Turtle Amulet;
- Shark Tooth.
Question: How do I request gifts from my Friends?
Answer: You can request specific items from Friends performing the steps below:
- Open your Collections menu.
- Find the collection item you need.
- Under this item you'll see the small blue icon with two people silhouettes on it . Select this icon and the tab with all your Friends will appear.
- Select the Friends you want to ask the item from by choosing their icons or "Select all".
- Select the "Send request" button in the lower part of the screen.
- Your request will be sent to your Friends.
Question: What are levels of mastery of location? How many levels are there?
Answer: Locations have levels of mastery that increase as you progress in the game. Each successful exploration increases the level of mastery's progress percentage. As you reach 100%, the level of mastery of the location increases. There are eight levels of mastery in total:
1 - Gob
2 - Matelot
3 - Shipmate
4 - Cox
5 - Shipmaster
6 - Bosun
7 - Captain
8 - Admiral
Question: I cannot launch the game. What should I do?
Answer: If you are having problems opening the game, please contact our Support Team at email@example.com with the detailed description of your issue for us to investigate your matter as quickly as possible.
Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please log into your G5 Friends account in the following way:
- Tap on the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
- Tap on 'Sign in' to confirm.
Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games: