Question: The game crashes when I finish the level.
Answer: Our Technical Team is aware of the problem, and they are currently working out the solution for it. We will keep you updated on this matter via our help desk and notify you by email.
Question: The game freezes and I can not pass the level. What should I do?
Answer: Please be informed that our Technical Team is aware of this issue, and they are working to fix it as quickly as possible. Once the matter is resolved, we will notify you via help desk and email.
Question: The game crashes while loading or when the Daily Reward window appears. What should I do?
Answer: We are happy to inform you that our Technical Team has resolved this issue in the latest 1.2.201 update of Hawaii Match-3 Mania. Please visit your app store to download the update and implement the fix. Note that you will need to restart the app afterwards to ensure its optimal performance.
Question: I cannot launch the game. What should I do?
Answer: If you are having problems opening the game, please contact our Support Team at email@example.com with the detailed description of your issue for us to investigate your matter as quickly as possible.
Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please log into your G5 Friends account in the following way:
- Tap on the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
- Tap on 'Sign in' to confirm.
Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games: