Question: After the recent 1.4.400 update, I can’t watch a video to earn crystals. What should I do?
Answer: Our Technical Team has resolved this problem, and you will receive the fix as part of the upcoming 1.4.401 update. Please keep checking your app store for alerts about a new update available.
Question: My game doesn't launch after the recent 1.2.200 update. What should I do?
Answer: Our Technical Team is aware of this issue and they are working to isolate it as quickly as possible. Thank you for your patience!
Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please log into your G5 Friends account in the following way:
- Tap on the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
- Tap on 'Sign in' to confirm.
Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games: