Question: I can't accept gifts after updating the game to the latest 1.18.1802 version.
Answer: We are already investigating the cause of the issue and would appreciate your help. Please contact our Support Team at firstname.lastname@example.org and specify whether you can't accept some specific gifts or all of them.
Question: The in-game energy does not accumulate above the maximum level.
Answer: With every game update, we make changes – both large and small. Some changes affect artwork, some affect game playability, and others affect the currency.
We very much appreciate your feedback and understand that while most of the changes we make are positive, some are not as enjoyed by everyone as we would like. Therefore, we take your suggestions and feedback to heart and will do everything in our power to continue improving the game in a positive manner.
Question: I cannot launch the game. What should I do?
Answer: If you are having problems opening the game, please contact our Support Team at email@example.com with the detailed description of your issue for us to investigate your matter as quickly as possible.
Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please log into your G5 Friends account in the following way:
- Tap on the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
- Tap on 'Sign in' to confirm.
Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games:
How to unsubscribe from G5 Newsletters
G5 Friends account questions
The language in my game on Facebook has changed to English.
Changing device time and date settings
Zendesk account questions
How to find your IDFA