Skip to main content

G5 Store

  • Updated

Available games

 

G5 Store General Questions

Question: My game is in English and I would like to change the language of the game. How can I do that?  

Answer: The game uses the default language set for our site www.g5e.com. You can change the language on the top panel. In case the game doesn’t support your language, it will be launched in English by default.

 

Question: I got the "Do not honor" error message after the purchase attempt. What should I do?

Answer: This error message is the most common and general issuer decline code. You should confirm to your bank that this operation was authorized by you and try again later. Should the problem persist, please contact us at support@g5e.com and we'll guide you further.

 

Question: I’m getting an error message trying to make a purchase. What should I do?

Answer: Please contact our Support Team at support@g5e.com specifying the error message/code for us to investigate your matter as quickly as possible.

 

Question: The game doesn’t launch. What should I do?

Answer: You can try clearing the cache of the browser to remedy the issue. Also, make sure your browser version and the version of your OS are up-to-date. If this doesn’t help please contact our Support Team at support@g5e.com with the detailed description of your issue.

 

Question: What should I do to clear my browser's cache?

Answer: Before clearing cache make sure you remember your credentials for web forms as you will be asked again for your authentication credentials after the procedure.

If you’re using Chrome as your browser, please take the following steps to implement the fix:

  • Open the Google Chrome browser;
  • In the browser bar, enterchrome://settings/clearBrowserData. Or select Shift+Ctrl+Delete on your keyboard;
  • In the dialog box that opens, choose All Time from the Time Range menu;
  • Uncheck all checkboxes except for Cached Images and Files;
  • Select Clear Data; 6. Refresh the page with the game after performing the actions above.

If you’re using Mozilla Firefox as your browser, please take the following steps to implement the fix:

  • Open the Firefox browser;
  • Select Firefox Settings in the top-right side of your browser window (Settings are shown as three parallel lines);
  • Select Privacy & Security>History and then click Clear History. Or select Shift+Ctrl+Delete on your keyboard;
  • In the dialog box that opens, choose All Time from the Time Range menu;
  • Uncheck all checkboxes except for Cache;
  • Select Clear Now;
  • Refresh the page with the game after performing the actions above.

If you’re using Microsoft Edge as your browser, please take the following steps to implement the fix:

  • Open the Microsoft Edge browser;
  • In the top right, select the Hub icon (looks like a star with three horizontal lines), then go to Settings >Privacy&Security>Clear Browsing Data and select the Choose What to Clear button. Or select Shift+Ctrl+Delete on your keyboard to open the Clear Browsing Data window;
  • Uncheck all checkboxes except for Cached Images and Files.
  • Select Clear Data;
  • Refresh the page with the game after performing the actions above.

If you’re using Opera as your browser, please take the following steps to implement the fix:

  • Open the Opera browser;
  • In the top-left corner, select the Opera menu, then select History and then select Clear Browsing Data. Or select Shift+Ctrl+Delete on your keyboard;
  • In the dialog box that opens, choose All Time from the Time Range menu;
  • Uncheck all checkboxes except for Cached Images and Files;
  • Select Clear Data;
  • Refresh the page with the game after performing the actions above.

 

Question: How can I restart the game app on G5 Store?

Answer: Simply reload the browser page by pressing the F5 button on your keyboard or clicking on the Refresh Page button in your browser. 

 

Question: I would like to delete my credit card information from my G5 Store account. What should I do?

Answer: To delete your credit card from your G5 Store account, please open the game and go to the game Bank. Then, please select any of the in-app purchases available:

  • The Payment details window will open up.
  • Please select the card you would like to remove.______________2021-07-21___18.21.41.png
  • Then, scroll down the billing details and locate the Remove Payment Method option.
  • Click on it and confirm by selecting ‘Yes. Remove it’.______________2021-07-21___18.22.07.png

The card will be removed from your payment methods.

Related articles

Powered by Zendesk