Question: I'm currently running iOS 9.0 on my device and I can't update my game to the latest version. What should I do?
Answer: Please be informed that starting from the 1.2.100 version, the game requires iOS 10 or later. We are striving to improve our games and new features are becoming more and more demanding of system requirements that is why the minimum required OS version is 10 and above.
Question: I cannot launch the game. What should I do?
Answer: If you are having problems opening the game, please contact our Support Team at email@example.com with a detailed description of your issue for us to investigate your matter as quickly as possible.
Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please log into your G5 Friends account in the following way:
- Tap on the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
- Tap on 'Sign in' to confirm.
Question: I am experiencing some technical problems with the game. What should I do?
Answer: Please contact our Support Team at firstname.lastname@example.org with a detailed description of your issue for us to investigate your matter as quickly as possible.
Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games: