Please provide the following details to our Support Team at firstname.lastname@example.org:
- Specify your G5 Friends Profile Login
- The email address associated with your G5 Friends profile
- The date when you've run into the problem
- The number of stars or items you had in the game
After getting this information, it may take us up to several business days to investigate this issue and restore your game progress. While we are devising a solution, please avoid launching the game until you get further notice from us.