You need to get in touch with the Facebook support representatives, as this issue is out of control of G5 Entertainment. We have no access to your account because this information is confidential. Only the Facebook support specialists are able to provide you with a refund.
You can also request a refund in the following way:
- Follow the link to the Facebook Games Payments Support
- Fill in the step-by-step form and describe your issue
- Tap "Send".