Question: Where do I find game rules?
Answer: As you start the game it leads you through the gameplay with small instructions introducing the main game features and controls. As you tap on any item in your Inventory, a small screen appears describing the item itself and its purpose in the game. Also, you can see some useful tips while the game is loading. Those tips are displayed in the lower part of the game screen.
Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please log into your G5 Friends account in the following way:
- Tap on the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
- Tap on 'Sign in' to confirm.
Question: How do I minimize (close) the game on Windows?
Answer: Try hovering over the upper-right corner of the screen to have the Close (x) button appear on the screen. Alternatively, you can press Alt and F4 keys simultaneously. You may also try hovering over the top of the screen until the tab-like animation appears. Click it and select "Close app" among the options offered or the "Collapse" button to minimize the game.
Question: I cannot launch the game. What should I do?
Answer: If you are having problems opening the game, please contact our Support Team at email@example.com with the detailed description of your issue for us to investigate your matter as quickly as possible.
Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games:
General troubleshooting questions
G5 Friends account questions
Zendesk account questions