Here are some troubleshooting steps that can help remedy this issue:
- Check that your device meets the minimum system requirements.
- Make sure your game version is updated to the latest one.
- Check if you have any device software updates pending, and update your software to the newest version if available.
- Close all launched apps, restart your device, and relaunch the game. The device may be overloaded when too many applications are running at the same time.
- Delete the game from your device and download it again from the corresponding store.
In order to restore your game progress after reinstalling the game, you might need to log into your G5 Friends account. Please do not reinstall the game in case you do not remember your credentials or you haven’t linked your G5 Friends account to an e-mail address.
If the issue persists, please contact us at firstname.lastname@example.org with a detailed description of your issue.