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  1. G5 Entertainment
  2. Troubleshooting

Troubleshooting

General troubleshooting questions

  • How to unsubscribe from G5 Newsletters
  • How to find your IDFA
  • The language in my game on Facebook has changed to English
  • Changing device time and date settings

G5 Friends account questions

  • How do I create a G5 Friends account?
  • How do I log into my G5 Friends account?
  • When I enter my email to save my game progress, I get the error message that 'Email address is already in use'.
  • I have already created a G5 Friends account, but I don't remember my Player Login/ password.
  • I've filled in the fields in My Profile, but it shows only 85% complete.
  • How do I start the game from scratch?
See all 23 articles

Purchase issues

  • I did not receive the purchase in the game.
  • I was charged twice.
  • I was overcharged.
  • I cannot connect to the Store while making a purchase.
  • I get the error message while making a purchase.
  • How do I find the purchase receipt?

Refunds

  • How can I request a refund for the purchase I made at the G5 Store?
  • How can I request a refund for the purchase I made at the App Store?
  • How can I request a refund for the purchase I made on Google Play?
  • How can I request a refund for the purchase I made at the Microsoft Store?
  • How can I request a refund for the purchase I made at the Amazon Appstore?
  • How can I request a refund for the purchase I made on Facebook?
See all 7 articles

Zendesk account questions

  • How do I submit a request ticket?
  • How do I create a password?
  • I cannot log into my Zendesk account.
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