Troubleshooting

General troubleshooting questions

• How to unsubscribe from G5 Newsletters?
• I am experiencing technical issues with the game.
• I'm receiving a “Content is in download queue” error message.
• How to find your IDFA?
• The language in my game on Facebook has changed to English.
• Changing device time and date settings.

G5 Friends account questions

• How do I create a G5 Friends account?
• How do I log into my G5 Friends account?
• When I enter my email to save my game progress, I get the error message that 'Email address is already in use'.
• How can I delete my G5 Friends account?
• I have already created a G5 Friends account, but I don't remember my Player Login/ password.
• I've filled in the fields in My Profile, but it shows only 85% complete.

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Purchase issues

• I did not receive the purchase in the game.
• I was charged twice.
• I was overcharged.
• I cannot connect to the Store while making a purchase.
• I get the error message while making a purchase.
• How do I find the purchase receipt?

Refunds

• How can I request a refund for the purchase I made at the G5 Store?
• How can I request a refund for the purchase I made at the App Store?
• How can I request a refund for the purchase I made on Google Play?
• How can I request a refund for the purchase I made at the Microsoft Store?
• How can I request a refund for the purchase I made at the Amazon Appstore?
• How can I request a refund for the purchase I made on Facebook?

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Zendesk account questions

• How do I submit a request ticket?
• How do I create a password?
• I cannot log into my Zendesk account.