Technical issues and troubleshooting
- My game crashes while loading or immediately after launching after the 1.54.5403 update.
- My game progress was reset after updating the app to the 1.54.5401 version.
- The completed quests are not counted into the event statistics in the 1.54.5403 game version
- Mini-event hasn't appeared in my game.
- I'm receiving the error message “Content is in download queue” after the game update.
- I haven't received my in-game purchase made at the Microsoft Store
- My progress in Detective Contest has been reset.
- What are the system requirements for updating Hidden City?
- How do I change the game language?
- When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics.
- Mini-event disappeared from my game before I've finished completing it.
- The progress of my mini-event has been reset.
- The game gives me error messages when I'm trying to launch it via Facebook Gameroom.
- After the update my game crashes during investigations.
- The items necessary to complete the goals of the current mini-event don't drop at the City locations.
- My progress of the current Special Event was reset.
- The rubies I had in my game have disappeared.
- My progress was set back along with the collection items and inventory.