Skip to main content
G5 Entertainment Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. G5 Entertainment
  2. Hidden City®
  3. Technical issues and troubleshooting

Technical issues and troubleshooting

  • My game crashes while loading or immediately after launching after the 1.54.5403 update.
  • My game progress was reset after updating the app to the 1.54.5401 version.
  • The completed quests are not counted into the event statistics in the 1.54.5403 game version
  • Mini-event hasn't appeared in my game.
  • I'm receiving the error message “Content is in download queue” after the game update.
  • I haven't received my in-game purchase made at the Microsoft Store
  • My progress in Detective Contest has been reset.
  • What are the system requirements for updating Hidden City?
  • How do I change the game language?
  • When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics.
  • Mini-event disappeared from my game before I've finished completing it.
  • The progress of my mini-event has been reset.
  • The game gives me error messages when I'm trying to launch it via Facebook Gameroom.
  • After the update my game crashes during investigations.
  • The items necessary to complete the goals of the current mini-event don't drop at the City locations.
  • My progress of the current Special Event was reset.
  • The rubies I had in my game have disappeared.
  • My progress was set back along with the collection items and inventory.
G5 Entertainment
العربية Deutsch Español Español (Latinoamérica) Français Italiano 日本語 한국어 Português Português do Brasil Русский svenska Українська 简体中文 繁體中文
Powered by Zendesk